Chocolatier Supervisor: Lead Store & Guest Experience

Lindt; Kentucky; Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Free sundae or shake on every shift

50% employee discount

Holiday pay 1.5x

Résumé du poste

Ghirardelli is seeking a Restaurant/Retail Supervisor in the United States (Simpsonville, KY) to lead daily store operations and deliver exceptional guest service. You will manage cash/wrap, supervise staff, and partner with store and corporate teams to ensure safety and brand standards.

The role emphasizes people development, scheduling, and process improvements, with a starting pay of $18.00/hr plus tips, holiday pay, and a chance to earn quarterly bonuses.

Qualifications

• Clear, professional and effective oral and written communication.
• Team-building skills, including empathy, rapport-building, delegation, and empowerment.
• Effective time management and self-direction under minimal supervision.
• Ability to conduct evidence-based business forecasting for sales and resource needs.

Responsabilités

• Store management and safety leadership to protect employees and guests.
• Oversee operations of the sales floor and cash/wrap areas.
• Serve as primary contact with corporate staff and outside vendors when management is absent.
• Model exemplary customer service and leadership to drive guest satisfaction and profitability.
• Monitor sales and labor costs to maximize profitability without compromising service.
• Respond promptly to escalated customer service issues and maintain cleanliness and safety standards.
• Maintain MICROS system proficiency and accurate use in daily operations.
• Lead payroll, scheduling, interviewing, and training to develop Chocolateers.
• Coach and mentor team members to foster empowerment and growth.

Connaissances

Clear, professional communication

Team-building

Time management

Forecasting

Leadership

Formation

High school diploma or GED

Outils

MICROS POS

Description du poste

Ghirardelli is seeking a Restaurant/Retail Supervisor in the United States (Simpsonville, KY) to lead daily store operations and deliver exceptional guest service. You will manage cash/wrap, supervise staff, and partner with store and corporate teams to ensure safety and brand standards.

The role emphasizes people development, scheduling, and process improvements, with a starting pay of $18.00/hr plus tips, holiday pay, and a chance to earn quarterly bonuses.