Chocolate Shop Shift Lead: Sales, Training & Ops

Lindt & Sprüngli (USA) Inc.; Central Valley (NY); On-site; USD 23,000 - 25,000; Full time

Job summary

Lindt & Sprüngli (USA) Inc. is seeking a Shift Supervisor in New York to lead in-store sales and guest experience. You will motivate the team, uphold brand standards, and drive sales while delivering premium customer service.

The role emphasizes staff development, inventory control and operational excellence, focusing on meeting weekly and monthly sales goals and ensuring a welcoming, high-quality Lindt experience for every guest.

Qualifications

• Proven sales background necessary to meet and exceed targets.
• Ability to take direction and delegate tasks effectively to others.
• Basic math and accounting skills for cash handling and reporting.

Responsibilities

• Meet or exceed the store's weekly, monthly and annual sales plan.
• Assist with training and development of sales staff per guidelines.
• Maintain operational controls, inventory accuracy and cash handling.
• Uphold Lindt standards in daily activities and customer interactions.
• Monitor stock levels and escalate needs to prevent stockouts.

Skills

Proven sales background

Ability to take direction and delegate

Basic math / accounting skills

Education

High School Graduate or equivalent

Job description

Lindt & Sprüngli (USA) Inc. is seeking a Shift Supervisor in New York to lead in-store sales and guest experience. You will motivate the team, uphold brand standards, and drive sales while delivering premium customer service.

The role emphasizes staff development, inventory control and operational excellence, focusing on meeting weekly and monthly sales goals and ensuring a welcoming, high-quality Lindt experience for every guest.