Chocolate Shop Shift Lead - Elevate Experience & Sales

Lindt & Sprüngli (USA) Inc.; Leesburg (VA); On-site; USD 23,000 - 25,000; Full time

Job summary

Lindt USA is seeking a Shift Supervisor to lead our in-store team and deliver a premium customer experience in our Leesburg location. You will drive sales, coach staff on product knowledge and service standards, and ensure smooth daily operations in a fast-paced retail environment.

Ideal candidates have retail experience, can manage multiple tasks, and maintain Lindt brand integrity while providing exceptional service to customers.

Qualifications

• Proven sales background and customer service experience.
• Ability to take direction and supervise others.
• Basic math and cash handling skills.

Responsibilities

• Meet or exceed weekly/monthly/annual sales targets.
• Supervise and train store staff in Lindt standards.
• Manage stock levels and prevent out-of-stocks.
• Uphold brand standards and customer experience during all shifts.

Skills

Sales background

Direction & delegation

Math basics

Education

High School Diploma or equivalent

Job description

Lindt USA is seeking a Shift Supervisor to lead our in-store team and deliver a premium customer experience in our Leesburg location. You will drive sales, coach staff on product knowledge and service standards, and ensure smooth daily operations in a fast-paced retail environment.

Ideal candidates have retail experience, can manage multiple tasks, and maintain Lindt brand integrity while providing exceptional service to customers.