Chocolate & Ice Cream Shop Retail Manager — Lead & Inspire

Grahams Chocolate LTD; Geneva (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K + Employer Matching Retirement

Healthcare Insurance benefits

Employee discounts

Job summary

Graham's Chocolate & Ice Cream Shop is seeking a Retail Manager to lead a small team in a busy, family-run chocolate and ice cream store. You will train staff, manage scheduling, and uphold high customer service standards while maintaining an inviting shopping environment.

The ideal candidate brings previous supervisory experience, strong communication, and a passion for chocolate and retail excellence. Evening, weekend, and holiday availability is required for this full-time role.

Qualifications

• Experience in retail, hospitality, or supervisory roles.
• Strong customer service and communication skills.
• Ability to stand for extended periods and lift boxes as needed.

Responsibilities

• Lead, train, and coach staff to deliver excellent service.
• Open/close the store and oversee daily operations.
• Ensure a clean, organized, and inviting retail space.
• Drive sales through promotions and guest relations.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem solving

Job description

Graham's Chocolate & Ice Cream Shop is seeking a Retail Manager to lead a small team in a busy, family-run chocolate and ice cream store. You will train staff, manage scheduling, and uphold high customer service standards while maintaining an inviting shopping environment.

The ideal candidate brings previous supervisory experience, strong communication, and a passion for chocolate and retail excellence. Evening, weekend, and holiday availability is required for this full-time role.