Ice Cream Shop Manager — Lead & Grow Your Team

Sundae Ice Cream; Vail (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Dental plan

Shift treats

Employee discounts

401k program

Mentorship and growth opportunities

Housing opportunity

Job summary

Sundae Ice Cream is seeking a hands-on Store Manager to lead a busy shop in Colorado. You will supervise 8-15 staff, drive exceptional customer service, and ensure high standards of product quality and store presentation.

This role offers growth opportunities in a fast-paced, community-focused environment. Ideal candidates bring 3+ years of customer service and 1+ year of management in high-volume foodservice, with a strong focus on coaching, training, and data-driven staffing decisions.

Qualifications

• 3+ years of customer service experience or equivalent.
• 1+ year of high-volume foodservice management, team leadership experience or equivalent.
• 2+ years of foodservice experience preferred.
• High school diploma or equivalent.
• 18 years of age or older.
• Proficient in Microsoft Office and Outlook.
• Valid Food Safety Manager certificate or equivalent (may be obtained within 60 days of hire date).

Responsibilities

• Lead a team of 8-15 staff by demonstrating exemplary customer service, portion control, and presentation, all while maintaining professional conduct in a high-volume, quick service environment.
• Uphold Sundae’s standards by promoting a culture of continuous improvement with focus on SOP execution, customer satisfaction, and employee retention.
• Cultivate and grow a team by regularly assessing and developing direct reports to ensure engagement and motivation, with a focus on being an exceptional employer.
• Recruit, hire, train and retain talented employees.
• Provide regular and effective feedback to direct reports, complete performance reviews, and administer disciplinary actions when necessary.
• Support business requirements by being available for on call and emergency coverage.
• Sustain operational inventory levels by placing regular vendor orders, monitoring waste, controlling portion sizes, and tracking transfers.
• Manage high-quality waffle cone, topping, and sauce production while meeting fluctuating volume demands.
• Maintain exceptional cleanliness, organization, and appearance throughout the store.
• Monitor seasonal sales trends to ensure operational success through adequate staffing that meets labor cost metrics.
• Meet or exceed food safety requirements as established by local/state health departments; HACCP certifications may be required.
• Interact with the local community to maintain strong ties and foster connections.
• Collaborate with Production Manager to ensure cohesive retail and production operations.
• Participate in regular staff, management, and leadership meetings.
• Perform administrative tasks for retail operations, including bank deposits, payroll reporting, and scheduling.

Skills

Customer service

Team leadership

Self-motivated

Organization

People coach

Coachable

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

Sundae Ice Cream is seeking a hands-on Store Manager to lead a busy shop in Colorado. You will supervise 8-15 staff, drive exceptional customer service, and ensure high standards of product quality and store presentation.

This role offers growth opportunities in a fast-paced, community-focused environment. Ideal candidates bring 3+ years of customer service and 1+ year of management in high-volume foodservice, with a strong focus on coaching, training, and data-driven staffing decisions.