Bilingual Customer Service & Sales Rep (Chinese/English) – Commission

Zhina Zhou Farmers Insurance; Ontario (CA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Mon-Fri schedule

Career growth

Flexible schedule

Monthly commission

Monthly bonus

Appreciation lunches

Work-life balance

Family friendly

PTO

401K match

Job summary

Zhina Zhou Farmers Insurance Agency in Ontario, California seeks a full-time Customer Service and Sales Representative to maintain strong client relationships and grow new business.

Successful candidates will deliver outstanding service in English and Chinese, manage inquiries, and support product questions while building a knowledge base of our evolving offerings; a positive attitude and proactive sales skills are essential for career growth and earning potential.

Qualifications

• Must be bilingual in English and Chinese.
• Insurance license required.
• Excellent written and verbal communication skills.

Responsibilities

• Provide excellent customer service in English and Chinese.
• Answer customer inquiries in a timely manner.
• Assist customers with product and service-related questions.
• Resolve customer complaints and concerns in a professional manner.
• Maintain customer records in a secure database.
• Utilize problem-solving skills to resolve customer issues.
• Develop and maintain a knowledge base of the evolving products and services.

Skills

Bilingual English/Chinese

Customer service

Sales

Job description

Zhina Zhou Farmers Insurance Agency in Ontario, California seeks a full-time Customer Service and Sales Representative to maintain strong client relationships and grow new business.

Successful candidates will deliver outstanding service in English and Chinese, manage inquiries, and support product questions while building a knowledge base of our evolving offerings; a positive attitude and proactive sales skills are essential for career growth and earning potential.