Child Support Specialist - Customer Service

YOUNGWILLIAMS INC; Topeka (KS); On-site; USD 42,000 - 52,000; Full time

Job summary

YOUNGWILLIAMS INC in Topeka, KS is seeking a Child Support Specialist to deliver excellent customer service throughout the child support process. You will interview customers by telephone and in person to determine service needs and guide the next steps in case management, ensuring timely establishment and enforcement of orders.

The role requires integrity, attention to confidentiality, and the ability to work in a busy office environment using automated systems.

Qualifications

• Experience in customer service or human services is preferred.
• Familiarity with case management in child support or social services.
• Ability to interview customers by phone and in person.

Responsibilities

• Initiates locate procedures to determine customers' address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying support.
• Responds to calls from employers, customers, and other states about cases.
• Accesses state systems and online resources for relevant case information.
• Prepares cases and legal/administrative documents for review by staff attorney.
• Identifies remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Provides excellent customer service to internal and external customers.
• Regular and timely attendance.
• Other duties as assigned.

Skills

Customer service

Case management

Interviewing

Education

High school Diploma or GED

Tools

Automated systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Child Support Specialist - Customer Service

Regular Full-Time Full Service KS - Topeka Operations Center, Topeka, KS, US

6 days ago Requisition ID: 5451

SUMMARY OF POSITION

The Child Support Specialist position includes providing excellent customer service in all stages of the child support process. The specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.

ESSENTIAL JOB REQUIREMENTS

• Initiates locate procedures to determine the customers’ address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Provides excellent customer service to internal and external customers
• Regular and timely attendance
• Other duties as assigned

REQUIRED EDUCATION

High school Diploma or GED

REQUIRED EXPERIENCE

• Minimum of 1 year of Customer Service experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.