Child Support Specialist: Customer Service & Case Mgmt

Socket.dev; Topeka (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

Socket.dev in Topeka, KS is seeking a Child Support Specialist who delivers exceptional customer service through all stages of the child support process. The role involves interviewing customers by telephone and in person, and coordinating with staff to meet state and contractual deadlines while maintaining confidentiality.

The position requires a high school diploma or GED and 1 year of customer service experience, with preference for experience in human services and office environments.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment and automated systems is desirable.

Responsibilities

• Initiates locate procedures to determine address, employment, and assets.
• Obtains and processes information for establishing the order.
• Conducts interviews with customers by phone or in person.
• Responds to inquiries from employers, customers, and other states' staff.
• Maintains confidentiality and security of case information.
• Prepares case documents for review by staff attorney or supervisor.
• Identifies remedies for enforcement of support orders.
• Ensures timely attendance and flexible handling of other duties.
• Provides excellent service to internal and external customers.

Skills

Customer service

Communication skills

Interviews

Education

High school diploma or GED

Job description

Socket.dev in Topeka, KS is seeking a Child Support Specialist who delivers exceptional customer service through all stages of the child support process. The role involves interviewing customers by telephone and in person, and coordinating with staff to meet state and contractual deadlines while maintaining confidentiality.

The position requires a high school diploma or GED and 1 year of customer service experience, with preference for experience in human services and office environments.