Child Support Specialist - Customer Service

YoungWilliams; Topeka (KS); On-site; USD 42,000 - 52,000; Full time

Job summary

YoungWilliams in Topeka, KS seeks a dedicated customer service associate to support child support operations. You will locate customer information, gather case data, and prepare documents for review by staff attorneys and supervisors.

The role includes conducting interviews, handling calls from employers and customers across states, accessing system data, maintaining confidentiality, and ensuring timely attendance. Prior experience in customer service or human services is preferred.

Qualifications

• High school Diploma or GED is required.
• Experience in customer service is preferred.
• Familiarity with an office environment and automated systems is desirable.

Responsibilities

• Initiates locate procedures to determine the customers' address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Provides excellent customer service to internal and external customers
• Regular and timely attendance
• Other duties as assigned

Skills

Customer service

Interviewing

Information gathering

Confidentiality

Office software

Education

High school Diploma or GED

Tools

Automated systems

Job description

ESSENTIAL JOB REQUIREMENTS

• Initiates locate procedures to determine the customers' address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Provides excellent customer service to internal and external customers
• Regular and timely attendance
• Other duties as assigned

REQUIRED EDUCATION

High school Diploma or GED

REQUIRED EXPERIENCE

• Minimum of 1 year of Customer Service experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.