Child Support Specialist - Customer Service Call Center

YOUNGWILLIAMS INC; Overland Park (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

YOUNGWILLIAMS INC. is seeking a Child Support Specialist to provide customer service throughout all stages of the child support process. The role involves interviewing customers by telephone and in person to assess needs and determine the next steps in case management.

The specialist ensures compliance with state, federal, and contractual deadlines for establishing or enforcing orders. Responsibilities include locating customers, gathering information for orders, handling inquiries from various

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience preferred.
• Experience in human services as a case manager or child support preferred.

Responsibilities

• Interview customers by telephone and in person to determine service needs and next steps.
• Initiate locate procedures to determine address, employment, and assets.
• Obtain and process information necessary for establishing the order and for enforcement of support orders.
• Respond to inquiries from employers, customers, and other states' staff.
• Prepare cases and legal/administrative documents for review by staff attorney or supervisor.
• Maintain confidentiality and security of case information.
• Provide excellent customer service to internal and external customers.
• Ensure regular and timely attendance.
• Perform other duties as assigned.

Skills

Customer service

Communication

Interviews

Confidentiality

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Child Support Specialist - Customer Service Call Center

Regular Full-Time Full Service KS - Overland Park, Overland Park, KS, US

5 days ago Requisition ID: 5457

SUMMARY OF POSITION

The Child Support Specialist position includes providing excellent customer service in all stages of the child support process. The specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.

ESSENTIAL JOB REQUIREMENTS

• Initiates locate procedures to determine the customers' address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Provides excellent customer service to internal and external customers
• Regular and timely attendance
• Other duties as assigned

REQUIRED EDUCATION

High school Diploma or GED

REQUIRED EXPERIENCE

• Minimum of 1 year of Customer Service experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.