Child Support Specialist - Customer Service

Youngwilliams Pc; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Youngwilliams Pc is seeking a Child Support Specialist to provide full service to customers throughout the child support process. The role involves interviewing customers by phone and in person to determine service needs and to guide case steps, while ensuring deadlines are met.

The position provides training on child support processes, emphasizes confidentiality, and requires strong organizational and communication skills to respond to requests and support court-related activities.

Qualifications

• Interviews customers by phone and in person to determine service needs.
• Manages case steps and documentation.
• Maintains confidentiality and security of case information.

Responsibilities

• Interviews customers by telephone and in person to determine service needs and to identify the next step in the case management process.
• Ensures all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.
• Regular and timely attendance; supports court-related activities and prepares necessary documents.

Skills

Phone interviews

Case management

Customer service

Data entry

Education

High School Diploma or GED

Tools

Automated systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Child Support Specialist - Customer Service

Regular Full-Time Full Service NC - Kitty Hawk, Kitty Hawk, NC, US

2 days ago Requisition ID: 5452

Summary of Position

The Child Support Specialist position includes providing full services to customers in all stages of the child support process. The Specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders. Extensive training to learn child support processes and procedures is provided.

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Answers phones to assist customers and respond to customer requests.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Files legal pleadings, order and other legal documents with the appropriate clerk of court.
• Enters docket numbers and court dates into state computer system.
• Attends court with assigned attorney and actively assists in case resolution at court.
• Completes attorney-directed court follow-up within required time frames.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or GED

Required Experience

• Minimum of 1-year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.