Child Support Specialist - Customer Service

YOUNGWILLIAMS INC; Kitty Hawk Beach (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

YOUNGWILLIAMS INC is seeking a Child Support Specialist to provide full services to customers through the child support process. The role involves interviewing customers by phone and in person to determine service needs and to guide case management, ensuring timely establishment or enforcement of orders.

The position requires strong communication, data entry, and familiarity with office systems. Training will cover state, federal, and contractual timelines and procedures to support effective

Qualifications

• High School Diploma or GED required.
• 1 year of related work experience preferred.
• Experience in human services, case management, or child support is preferred.
• Familiarity with an office environment and automated systems is desirable.

Responsibilities

• Interviews customers by telephone and in person to determine service needs and next steps in case management.
• Initiates locate procedures for customers' addresses, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying support.
• Answers phones to assist customers and respond to requests.
• Prepares cases and legal/administrative documents for review by staff attorney or supervisor.
• Identifies remedies needed for enforcement of support orders.
• Files legal pleadings and other documents with court staff.
• Attends court with the assigned attorney and assists in case resolution.

Skills

Customer service

Phone interviewing

Case management

Data entry

Communication

Education

High School Diploma or GED

Tools

Office software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Child Support Specialist - Customer Service

Regular Full-Time Full Service NC - Kitty Hawk, Kitty Hawk, NC, US

Summary of Position

The Child Support Specialist position includes providing full services to customers in all stages of the child support process. The Specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders. Extensive training to learn child support processes and procedures is provided.

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Answers phones to assist customers and respond to customer requests.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Files legal pleadings, order and other legal documents with the appropriate clerk of court.
• Enters docket numbers and court dates into state computer system.
• Attends court with assigned attorney and actively assists in case resolution at court.
• Completes attorney-directed court follow-up within required time frames.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or GED

Required Experience

• Minimum of 1-year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.