Child Support Case Specialist - Customer Service

Socket.dev; Kitty Hawk (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Socket.dev in Kitty Hawk, NC is seeking a Child Support Specialist to provide full services to customers at all stages of the child support process. The role involves interviewing customers by phone and in person, identifying service needs, and guiding cases through management workflows.

You will help ensure all state, federal, and contractual timeframes are met for establishing or enforcing orders, with extensive on‑the‑job training provided.

Qualifications

• HS Diploma or GED required.
• 1 year of related work experience preferred.
• Experience in human services or case management is preferred.

Responsibilities

• Interview customers by telephone and in person to determine service needs and next steps in case management.
• Initiate locate procedures for address, employment, and assets as needed.
• Prepare cases and necessary legal/administrative documents for review by staff attorney or supervisor.
• Attend court with assigned attorney and assist in case resolution; perform court follow-up per deadlines.
• Maintain confidentiality and security of case information; ensure regular and timely attendance.

Education

HS Diploma

Job description

Socket.dev in Kitty Hawk, NC is seeking a Child Support Specialist to provide full services to customers at all stages of the child support process. The role involves interviewing customers by phone and in person, identifying service needs, and guiding cases through management workflows.

You will help ensure all state, federal, and contractual timeframes are met for establishing or enforcing orders, with extensive on‑the‑job training provided.