Child Support Specialist - Customer Service

YoungWilliams; Kitty Hawk (NC); On-site; USD 38,000 - 47,000; Full time

Job summary

YoungWilliams in Kitty Hawk, NC seeks a Child Support Specialist to handle full lifecycle support services for cases. You will interview clients, locate information, prepare documents, and assist in court proceedings to ensure timely enforcement of orders.

The role emphasizes confidentiality, accuracy, and adherence to state and contractual timeframes, with comprehensive training provided for child support processes and procedures.

Qualifications

• Minimum education: High School Diploma or GED.
• Minimum 1 year related work experience preferred.
• Experience in human services or child support preferred.
• Familiarity with office environments and automated systems.

Responsibilities

• Initiates locate procedures to determine current addresses, employment, and assets.
• Obtains and processes information needed to establish orders.
• Interviews customers by telephone and in person to determine service needs.
• Answers phones and responds to customer requests promptly.
• Accesses state systems and internet resources for case information.
• Prepares legal and administrative documents for review by staff attorneys.
• Identifies remedies for enforcement of support orders.
• Files pleadings and court documents with the clerk of court.
• Enters docket numbers and court dates into the state computer system.
• Attends court with assigned attorney and assists in case resolution.
• Completes attorney-directed follow-up within required timeframes.
• Maintains confidentiality and security of case information.
• Maintains regular and timely attendance.

Skills

Interviews with customers

Locate procedures

Answering phones

Confidentiality

Court appearance

General office procedures

Education

High School Diploma or GED

Job description

Summary of Position

The Child Support Specialist position includes providing full services to customers in all stages of the child support process. The Specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders. Extensive training to learn child support processes and procedures is provided.

Essential Job Requirements

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Answers phones to assist customers and respond to customer requests.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Files legal pleadings, order and other legal documents with the appropriate clerk of court.
• Enters docket numbers and court dates into state computer system.
• Attends court with assigned attorney and actively assists in case resolution at court.
• Completes attorney-directed court follow-up within required time frames.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or GED

Required Experience

• Minimum of 1-year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.