Child Support Solutions Delivery Lead

Tennessee Department of Human Services; Tennessee; On-site; USD 49,000 - 62,000; Full time

Job summary

The Tennessee Department of Human Services (TDHS) seeks a Program Coordinator within the Solutions Delivery Business Analyst Unit to analyze business requirements for the Tennessee Child Support System (TCSES). You will collaborate with TDHS divisions, STS staff, contractors, and external agencies to gather data, document proposals, and modernize supporting systems.

You will monitor requests, serve as a liaison, perform impact analysis, and conduct system testing to ensure changes meet

Qualifications

• Bachelor's degree and five years of full-time professional experience in social services or related fields.
• Experience in policy development or federal program management.
• LEAN or Six Sigma certification preferred.

Responsibilities

• Compiles, categorizes, calculates, verifies and/or analyzes data, statistics, or other information from various systems and external sources to ensure adherence to regulations and support leadership in strategic initiatives.
• Identifies, develops, and implements long-range objectives and strategies to improve quality of service, achieve program goals, and ensure efficiency.
• Serves as a technical liaison by reviewing, interpreting, and explaining current or updated processes and procedures to staff, contractors, or partners, ensuring clear understanding, implementation, and compliance with regulations.
• Clearly develops and documents business requirements which support Child Support system enhancements and ensure regulatory compliance.
• Responds to system functionality requests from partners, contractors, and staff in a timely and accurate manner.
• Performs impact analysis on requested solutions to ensure downstream impact is identified and managed and risk is mitigated.
• Performs Child Support system testing to ensure requested modifications function as expected and support the agency’s goals and mission.

Skills

Program policy development

Data analysis

Stakeholder liaison

Regulatory compliance

Education

Bachelor's degree

Job description

The Tennessee Department of Human Services (TDHS) seeks a Program Coordinator within the Solutions Delivery Business Analyst Unit to analyze business requirements for the Tennessee Child Support System (TCSES). You will collaborate with TDHS divisions, STS staff, contractors, and external agencies to gather data, document proposals, and modernize supporting systems.

You will monitor requests, serve as a liaison, perform impact analysis, and conduct system testing to ensure changes meet