DHS Child Care Specialist 2

Tennessee Department of Human Services; Tennessee; On-site; USD 35,000 - 44,000; Full time

Job summary

Tennessee Department of Human Services is seeking a Child Care Specialist to determine eligibility for childcare payment assistance and issue Child Care Certificates. You will educate families, support providers through the contract process, and stay current with CCDF policies.

The role reports to a Field Supervisor and contributes to timely, accurate child care assistance decisions while promoting program participation and customer satisfaction.

Qualifications

• Bachelor's degree required
• One year of full-time professional experience in case management or eligibility determination for state/federal benefit programs
• Graduate coursework substituted for experience may apply

Responsibilities

• Determine eligibility for childcare payment assistance and provide consumer education per CCDF guidelines
• Complete enrollments and issue Child Care Certificates
• Provide support to providers in the contract process and those already participating in the program
• Guide Authorized Providers through the contract process
• Record and manage case actions in the system including enrollments, transfers, terminations, redeterminations
• Validate information and establish co-pay fees
• Maintain accurate data and electronic file retention
• Participate in trainings and meetings to promote program participation and educate customers
• Address customer service complaints promptly

Education

Bachelor's degree

Graduate coursework substitution (for experience)

Job description

This vacancy is within the Tennessee Department of Human Services (TDHS), Division of Child Care Certificate. The Child Care Specialist is responsible for determining eligibility and approving/denying applications for the Child Care Certificate program based on program policies and procedures in a timely, accurate and efficient manner. They are responsible for completing enrollments and issuing Child Care Certificates, providing consumer education to families served, and providing support to providers in the contract process, as well as those already participating in the program. This position will be charged with staying current on the latest policies and procedures regarding Child Care and Development Fund guidelines.

The Child Care Specialist will report to a Field Supervisor.

Responsibilities

• Responsible for determining eligibility for childcare payment assistance, providing appropriate consumer education to approved families per CCDF guidelines and routing appropriate notifications based on approval/denials of applications.
• Responsible for completing enrollments and issuing Child Care Certificates.
• Responsible for providing support to providers in the contract process or already participating in the program.
• Guiding Authorized Providers through the contract process.
• Performs activities in the case management system including enrollment. transfers, changes, terminations, redeterminations, as well as documenting case actions.
• Validating information provided by the applicant and establishing co pay fees.
• Recording data accurately in the established format and ensuring electronic file retention.
• Engaging with team members and partners and sharing innovative ideas to problem solve and best service customers and enhance team cohesiveness.
• Attend provider trainings and community partner meetings in order to provide consumer education and promote participation in the program.
• Resolve customer service complaints and concerns timely.

Qualifications

• Bachelor's degree and one year of full-time professional experience working in professional case management involving children, adults, and/or families or determining eligibility for State or Federal benefit programs.
• Substitution of Experience for Education: Qualifying full-time professional case management or eligibility determination experience as described above may be substituted for the required education on a year-for-year basis.
• Substitution of Education for Experience: One year of additional graduate coursework in social services, human services, early childhood education, or psychology may be substituted for the required experience.

Target Range

The target range for the CHILD CARE SPECIALIST 2* position is $35,100 – $43,800. The directly related experience, knowledge, skills and abilities of the selected candidate will determine the actual salary offer.