DHS Program Coordinator

Tennessee Department of Human Services; Tennessee; Sur place; USD 49 000 - 62 000; Plein temps

Résumé du poste

The Tennessee Department of Human Services (TDHS) seeks a Program Coordinator within the Solutions Delivery Business Analyst Unit to analyze business requirements for the Tennessee Child Support System (TCSES). You will collaborate with TDHS divisions, STS staff, contractors, and external agencies to gather data, document proposals, and modernize supporting systems.

You will monitor requests, serve as a liaison, perform impact analysis, and conduct system testing to ensure changes meet

Qualifications

• Bachelor's degree and five years of full-time professional experience in social services or related fields.
• Experience in policy development or federal program management.
• LEAN or Six Sigma certification preferred.

Responsabilités

• Compiles, categorizes, calculates, verifies and/or analyzes data, statistics, or other information from various systems and external sources to ensure adherence to regulations and support leadership in strategic initiatives.
• Identifies, develops, and implements long-range objectives and strategies to improve quality of service, achieve program goals, and ensure efficiency.
• Serves as a technical liaison by reviewing, interpreting, and explaining current or updated processes and procedures to staff, contractors, or partners, ensuring clear understanding, implementation, and compliance with regulations.
• Clearly develops and documents business requirements which support Child Support system enhancements and ensure regulatory compliance.
• Responds to system functionality requests from partners, contractors, and staff in a timely and accurate manner.
• Performs impact analysis on requested solutions to ensure downstream impact is identified and managed and risk is mitigated.
• Performs Child Support system testing to ensure requested modifications function as expected and support the agency’s goals and mission.

Connaissances

Program policy development

Data analysis

Stakeholder liaison

Regulatory compliance

Formation

Bachelor's degree

Description du poste

This vacancy is within the Tennessee Department of Human Services (TDHS), Child Support Program. The position of Program Coordinator within the Solutions Delivery Business Analyst Unit works closely with multiple divisions within the Tennessee Department of Human Services (TDHS) as well as external entities. This position supports functions for the Tennessee Child Support Enforcement System (TCSES) through analysis of business requirements. An employee in this position works closely with field teams, internal Child Support staff, other TDHS program areas, Strategic Technology Solutions (STS) staff, and external agencies to obtain, analyze, and provide requested data and document proposals to update and modernize/enhance supporting systems. An employee in this position monitors requests through completion, serving as a liaison between the requestor and STS.

Responsibilities:

• Compiles, categorizes, calculates, verifies and/or analyzes data, statistics, or other information from various systems and external sources to ensure adherence to regulations and support leadership in strategic initiatives.
• Identifies, develops, and implements long-range objectives and strategies to improve quality of service, achieve program goals, and ensure efficiency. Analyzes information and evaluates results to determine best solutions to solve problems.
• Serves as a technical liaison by reviewing, interpreting, and explaining current or updated processes and procedures to staff, contractors, or partners, ensuring clear understanding, implementation, and compliance with regulations.
• Clearly develops and documents business requirements which support Child Support system enhancements and ensure regulatory compliance.
• Responds to system functionality requests from partners, contractors, and staff in a timely and accurate manner.
• Performs impact analysis on requested solutions to ensure downstream impact is identified and managed and risk is mitigated.
• Performs Child Support system testing to ensure requested modifications function as expected and support the agency’s goals and mission.

Qualifications:

• Bachelor's degree and five years of full-time professional experience in social services, human services, education, auditing, accounting, or social services grant coordination. At least two years of this experience must have been in Program policy development, federal program contract management, case management, eligibility determination, or process improvement (such as LEAN or Six Sigma certification).
• Substitution of Experience for Education: Additional full-time professional experience in a field as listed above may substitute for the required education on a year-for-year basis, there being no substitution for the required two years of specialized experience.
• Substitution of Graduate Education for Experience: Graduate course work in any social services field, including social sciences, statistics, education, public administration, and/or business may be substituted for the required experience, on a year-for-year basis, to a maximum of two years, there being no substitution for the required two years of specialized experience.
• OR
• Experience equivalent to one year as a DHS Program Specialist with the Tennessee Department of Human Services

Target Range:

The target range for the Program Coordinator position is $49,176 - $61,548. The directly related experience, knowledge, skills and abilities of the selected candidate will determine the actual salary offer.