Child Support Enforcement Specialist (Telework Eligible)

DHRM; Staunton (VA); On-site; USD 46,000 - 52,000; Full time

Job summary

The Virginia Department of Social Services (VDSS) – Division of Child Support Enforcement seeks a Support Enforcement Specialist (SES) for the Valley District. The role focuses on locating noncustodial parents, establishing paternity, and enforcing child support obligations while coordinating with state and local agencies.

You will manage a large caseload, provide testimony when required, and strive to maximize payment collections while delivering high-quality customer service in a fast-paced,

Qualifications

• Interact with a diverse public in service settings.
• Collect information via interviewing and review records to determine actions.
• Plan, organize, and handle multiple priorities independently.
• Interpret and apply laws, regulations, policies to ensure compliant outcomes.
• Proficient use of a computer, email, and Microsoft Office.
• Strong listening and negotiating skills with clear written and oral communication.
• Perform basic mathematical computations.
• Work respectfully as a team member to achieve goals.

Responsibilities

• Locate non-custodial parents.
• Collaborate with state and local child support agencies.
• Establish paternity.
• Determine and assess child support obligations and healthcare coverage.
• Enforce orders through administrative and judicial actions.
• Provide testimony in court when required.
• Connect parents with resources to support self-sufficiency.
• Manage a large caseload with attention to accuracy and performance benchmarks.

Skills

Diverse public interaction

Interviewing & records analysis

Independent work

Legal/regulatory interpretation

MS Office proficiency

Active listening & negotiation

Basic math skills

Team collaboration

Job description

The Virginia Department of Social Services (VDSS) – Division of Child Support Enforcement seeks a Support Enforcement Specialist (SES) for the Valley District. The role focuses on locating noncustodial parents, establishing paternity, and enforcing child support obligations while coordinating with state and local agencies.

You will manage a large caseload, provide testimony when required, and strive to maximize payment collections while delivering high-quality customer service in a fast-paced,