Remote Support Enforcement Specialist (Child Support)

DHRM

Roanoke (VA)

Hybrid

USD 46,000 - 52,000

Full time

3 days ago

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Job summary

Virginia Department of Social Services in Roanoke is seeking a Support Enforcement Specialist (SES) to manage assigned child support cases, engage families, and enforce orders to ensure financial support and well-being for children. The role emphasizes thorough case management, client interaction, and collaboration with multiple agencies.

Selected candidates join a mission-driven agency offering comprehensive pay, benefits, and opportunities for professional development.

Qualifications

Ability to interact with a diverse public in a service setting to tactfully solve problems.
Skill in information collection through interviewing and obtaining records and reports.
Ability to work independently: plan, organize, and handle multiple priorities.
Ability to interpret and apply laws, regulations, policies to ensure compliance.
Skill in the use of a PC using email, information systems, and MS Office.

Responsibilities

Locate non-custodial parents and engage with families to ensure support.
Coordinate with state and local agencies on child support enforcement.
Establish paternity and determine support obligations.
Ensure compliance with orders through enforcement actions and court testimony when required.
Provide testimony in court proceedings when required.
Connect parents with resources and partners to support child lives.