Child Support Enforcement: Lead Trainer & Case Mentor

Franklin County Department of Human Resources; Columbus (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

The Franklin County Department of Human Resources seeks a Support Officer 2 to provide training and mentoring to new and current staff. You will oversee paternity and support case processing across intrastate and interstate lines, ensuring compliance with applicable laws and guidelines.

You will review court orders, calculate arrears, and respond to inquiries from custodial parents and other agencies. A business administration background with some social work exposure is required.

Qualifications

• Bachelor's degree in business administration with 1 year social work experience.

Responsibilities

• Provide training and mentoring to new and present support officers.
• Oversee processing of paternity and support obligations in state and interstate cases.
• Respond to inquiries from custodial parents, noncustodial parents, and agencies.
• Verify and interpret court orders and calculate arrearages according to policy.
• Advise supervisor on improving training methods.

Skills

Training

Mentoring

Case management

Policy interpretation

Education

Bachelor's degree in Business Administration

Job description

The Franklin County Department of Human Resources seeks a Support Officer 2 to provide training and mentoring to new and current staff. You will oversee paternity and support case processing across intrastate and interstate lines, ensuring compliance with applicable laws and guidelines.

You will review court orders, calculate arrears, and respond to inquiries from custodial parents and other agencies. A business administration background with some social work exposure is required.