Case Manager

Delaware County, OH; Delaware (OH); On-site; USD 48,000 - 72,000; Full time

Job summary

Delaware County in Ohio seeks a Child Support Specialist to manage cases under federal, state, and local laws, conducting investigations to locate obligors and establish or enforce support orders. The role reports to the Client Services Administrator and requires maintaining licenses and confidentiality.

The position involves data entry in SETS, calculating arrearages, and pursuing legal actions as needed, with responsibilities including communications with clients, attorneys, and employers.

Qualifications

• Associates degree or higher in criminology, social work, psychology, or related field; OR two years’ child support experience.
• All required licenses and certificates must be maintained as a condition of continued employment.

Responsibilities

• Manage child support cases per federal, state and local laws and procedures.
• Perform investigations to obtain information about case participants for enforcement.
• Initiate enforcement tools including wage withholding, license suspension, liens, tax refund intercepts, and passport denial.
• Monitor data in SETS and generate monthly reports and alerts.
• Review and interpret judicial and administrative orders and payment records.
• Calculate arrearage amounts for assigned obligors.
• Communicate professionally with clients, attorneys, employers and partners.
• Pursue legal actions for establishment and enforcement of orders.
• Assist with office coverage and maintain confidentiality.

Skills

Investigations

Data entry

Communication

Legal actions

Education

Associate degree or higher in criminology or related field

Tools

SETS

Case management system

Job description

Individual serves the public through effective implementation of federal, state, and local laws procedures, regulations and agency practices to enable parents to support their children by establishing, collecting, and enforcing court orders. Individual reports to the Client Services Administrator.

Associates degree or above in criminology, social work, psychology, or related field; OR two (2) years’ experience in performing child support functions to include conducting investigations to locate absent parents, establishment of paternity, and enforcement of support orders; OR any combination of equivalent education and work experience in the child support enforcement field or a related field.

All required licenses and certificates must be maintained as a condition of continued employment.

• Manages child support cases in accordance with federal, state and local laws and procedures (i.e. reviews child support cases; recommends changes to track child support cases to ensure compliance; conducts investigations to locate obligors; establishes paternity; and enforces child support orders);
• Performs investigations to obtain information about case participants needed to enforce the case;
• Initiates administrative enforcement tools including, but not limited to, letters, income withholdings orders, license suspension, liens, seizing of bank accounts, civil / criminal court actions, attaching tax refunds and lump sums, and passport denial;
• Monitors and processes data in accordance with local, state, and federal policy in the Support Enforcement Tracking System (SETS) or other applicable tracking system. This includes but is not limited to data entry, alerts, monthly reports, etc.;
• Reviews and interprets judicial and administrative orders, payment records, case narratives, case files and other documents;
• Prepares accurate calculations of arrearage due for assigned obligors;
• Communicates professionally and effectively with clients, attorneys, employers, community partners, and co-workers to respond to inquiries and provide needed information/education;
• Pursues appropriate legal actions for establishment and enforcement, including, but not limited to, requests for legal action, calculations of court orders to verify account balances, verification of service of process, preparation of case summary, court testimony, review of resulting court order, completion of necessary follow up, etc.;
• Assists with office and caseload coverage in the absence of other staff;
• Effectively communicates with immediate supervisor for needed assistance, overtime, direction, questions, etc.;
• Demonstrates regular and predictable attendance;
• Attends various training sessions, video conferences, and workshops;
• Complies with all confidentiality and Federal Tax Information (FTI) regulations;
• Performs typing, word processing, and related computer operations;
• Works overtime and outside of typical work schedule/business hours as required; and,
• Performs other duties as assigned.