Support Officer 2, Enforcement

Franklin County Department of Human Resources; Columbus (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

The Franklin County Department of Human Resources seeks a Support Officer 2 to provide training and mentoring to new and current staff. You will oversee paternity and support case processing across intrastate and interstate lines, ensuring compliance with applicable laws and guidelines.

You will review court orders, calculate arrears, and respond to inquiries from custodial parents and other agencies. A business administration background with some social work exposure is required.

Qualifications

• Bachelor's degree in business administration with 1 year social work experience.

Responsibilities

• Provide training and mentoring to new and present support officers.
• Oversee processing of paternity and support obligations in state and interstate cases.
• Respond to inquiries from custodial parents, noncustodial parents, and agencies.
• Verify and interpret court orders and calculate arrearages according to policy.
• Advise supervisor on improving training methods.

Skills

Training

Mentoring

Case management

Policy interpretation

Education

Bachelor's degree in Business Administration

Job description

The primary purpose of the Support Officer 2 classification is to provide training and mentoring to new and present support officers and enforce and modify child support obligations in local, intrastate, and interstate cases through statutorily allowed means.

Go to https://secure4.saashr.com/ta/6161230.careers?CareersSearch&lang=en-US Act as a lead worker, to provide training and work direction. Oversee processing of paternity and support obligations in accordance with applicable statutes, rules, and regulations. Mentor new employees and handle case coverage (intake or caseload) for temporary vacancies and absences within the assigned unit. Provide direction to support officers regarding problem resolution. Advise supervisor on improving training methods.

Review and interpret court orders, administrative orders, payment records, case narratives, case files, and other documents. Prepare accurate calculation of arrearage due on accounts according to state policy. Respond to written and oral communications from custodial parents, absent parents, the general public, or other child support agencies or entities and other individuals or organizations. Utilize agency, state, federal, and other resources to obtain and verify accurate and current information regarding the place of residence.

Attend training sessions and mandatory meetings. Verify financial data, wage attachments or other materials and/or data regarding support matters.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

Bachelor's degree with coursework emphasis in business administration with one (1) year of social work experience; or any equivalent combination of training and experience.

Must meet background check requirements.

Supervisory Responsibilities

None required.