Child Support Enforcement Assistant

State of Maine; Caribou (ME); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Vacation leave

Health insurance

Retirement plan

Parental leave

Flexible Spending Accounts

Job summary

State of Maine is seeking a Human Services Enforcement Assistant in the Division of Support Enforcement & Recovery (DSER) to provide administrative support in a Child Support Office. This full-time role operates Monday–Friday, 8–5, with occasional travel and partial telework with management approval.

Responsibilities include customer service, document quality control, case review, and preparing information for court proceedings.

Qualifications

• Foundational education, training, and/or experience in office/administrative support.
• Ability to gather and organize information, track and maintain records, and explain administrative processes.
• Pre-employment screening including verification of qualifications, history, and references.

Responsibilities

• Provides customer service, answers phones, and assists with general questions.
• Performs quality control on cases to ensure documents are complete and compliant.
• Reviews cases for completion and assigns to staff; scans forms into Docuware.
• Meets with custodial parents to complete paperwork for child support proceedings.
• Gathers financial and personal information to determine support obligations and payment schedules.

Skills

Outlook

Excel

Data Entry

Customer Service

Teamwork

Education

Administrative support experience

Tools

Docuware

Job description

State of Maine is seeking a Human Services Enforcement Assistant in the Division of Support Enforcement & Recovery (DSER) to provide administrative support in a Child Support Office. This full-time role operates Monday–Friday, 8–5, with occasional travel and partial telework with management approval.

Responsibilities include customer service, document quality control, case review, and preparing information for court proceedings.