Child Support Case Worker Trainee

State of West Virginia; West Virginia; On-site; USD 32,000 - 54,000; Full time

Job summary

State of West Virginia is seeking an entry-level Caseworker in Wood County to begin training in Child Support Enforcement. You will learn to process cases, provide customer service, and perform initial notices to non-custodial parents under supervision.

The role includes evaluating cases and applying the Child Support formula while complying with laws and agency policies. A vehicle may be required for continuous use during employment.

Qualifications

• High school diploma or equivalent.
• Four (4) years of clerical and/or paraprofessional experience.
• Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Promotional Only: Two (2) years of experience performing multi-step clerical duties at the full- performance level.
• Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.
• SPECIAL APPROVED AGENCY SUBSTITUTION: To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.

Responsibilities

• Learn to acquire knowledge and abilities leading to independent management of a case load in Child Support Enforcement.
• Respond to customer service inquiries, resolve less complex issues, and compose routine correspondence.
• Locate parents, assets and sources of income and calculate the Child Support formula.
• Research legal sources such as statutes and court opinions and review public documents for case work.

Skills

Clerical experience

Paraprofessional experience

Customer service

Education

High school diploma or equivalent

College credits substitution for experience

Job description

State of West Virginia is seeking an entry-level Caseworker in Wood County to begin training in Child Support Enforcement. You will learn to process cases, provide customer service, and perform initial notices to non-custodial parents under supervision.

The role includes evaluating cases and applying the Child Support formula while complying with laws and agency policies. A vehicle may be required for continuous use during employment.