Remote Child Support Case Specialist

YOUNGWILLIAMS INC; Jackson (MS); Hybrid; USD 36,000 - 48,000; Full time

Job summary

YOUNGWILLIAMS INC. is seeking a Child Support Specialist. The role involves interviewing customers by phone and in person, determining service needs, and guiding cases through management processes to establish and enforce orders.

Training is provided. The position requires attention to deadlines, confidentiality, and the ability to work with state and federal requirements. Some in-person work in Jackson, MS, then telework is available.

Qualifications

• Minimum 1 year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.

Responsibilities

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Accesses system data to obtain relevant case information.
• Prepares cases and documents for review and approval by staff attorney or supervisor.
• Identifies remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Skills

People skills

Communication

Case management

Attention to detail

Interviewing

Education

High School Diploma or GED

Tools

Office software

Automated systems

Job description

YOUNGWILLIAMS INC. is seeking a Child Support Specialist. The role involves interviewing customers by phone and in person, determining service needs, and guiding cases through management processes to establish and enforce orders.

Training is provided. The position requires attention to deadlines, confidentiality, and the ability to work with state and federal requirements. Some in-person work in Jackson, MS, then telework is available.