Child Support Case Resolution Specialist

DGS Office of External Affairs; Fort Lauderdale (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

The Florida Department of Revenue's Child Support Program in Fort Lauderdale seeks a detail-oriented analyst to deliver customer support and case processing. You will initiate and respond to requests, coordinate with internal and external partners, research and resolve issues, and make informed decisions based on case information and documentation.

This role is ideal for someone who enjoys interaction with customers and problem-solving in a public-service environment.

Qualifications

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.
• Experience communicating with others to gather information.
• Relevant education may substitute for required experience.
• Experience with negotiation techniques in a business setting (preferred).

Responsibilities

• Provide customer support and process child support cases.
• Initiate and respond to requests and coordinate with internal and external partners.
• Research and resolve case issues based on documentation.
• Make decisions based on case information and documentation.

Skills

Computer systems experience

Research and information analysis

Communication skills

Education substitution for experience

Negotiation techniques (preferred)

Education

Relevant education may substitute for required experience

Job description

The Florida Department of Revenue's Child Support Program in Fort Lauderdale seeks a detail-oriented analyst to deliver customer support and case processing. You will initiate and respond to requests, coordinate with internal and external partners, research and resolve issues, and make informed decisions based on case information and documentation.

This role is ideal for someone who enjoys interaction with customers and problem-solving in a public-service environment.