CHILD SUPPORT CASE PROCESSING ANALYST - 73005379

State of Florida; West Palm Beach (FL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick leave

Paid personal leave

10 paid holidays annually

Retirement savings

Job summary

The State of Florida Department of Revenue, West Palm Beach, seeks a Child Support Case Processing Analyst (Revenue Specialist II) to provide customer support for child support cases, initiate and respond to requests, coordinate with partners, and research and resolve issues. This full-time position runs 8am–5pm, Monday–Friday; telework may be possible after training.

Salary range is $38,760.36 to $45,004.08 with CAD; benefits include health and life insurance, tuition waivers, leave, and

Qualifications

• This position requires customer service aptitude and ability to coordinate with internal and external partners.

Responsibilities

• Initiating and responding to requests from clients.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers with inquiries.
• Interacting with legal services providers, other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Job description

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CHILD SUPPORT CASE PROCESSING ANALYST - 73005379

Date: Aug 21, 2026

Requisition No:882236

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING ANALYST - 73005379

Position Number:73005379

Salary: $38,760.36 - $45,004.08 plus $1,268.76 Competitive Area Differential (CAD) / annually

Child Support Case Processing Analyst (Revenue Specialist II)

West Palm Beach

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
• Have not accepted a lateral transfer within the last 12 months (excluding hardship lateral transfers).

SPECIAL NOTES:

• This is an Internal Transfer Program (ITP) Opportunity.
• This position is on the Generalist/Insufficiency Resolution team in the West Palm Beach Service Center.
• This is a full-time position, standard workday of 8am – 5pm, Monday through Friday.
• This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
• Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order.
• Each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed.
• Gaps of employment of 6 months or more must be addressed on the application.
• Applicants who do not provide all necessary information, may not meet the requirements for this position.

SALARY: $38,760.36 - $45,004.08.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location: WEST PALM BEACH, FL, US, 33406 WEST PALM BEACH, FL, US, 33401 WEST PALM BEACH, FL, US, 33405 WEST PALM BEACH, FL, US, 33407 WEST PALM BEACH, FL, US, 33409 WEST PALM BEACH, FL, US, 33410 WEST PALM BEACH, FL, US, 33411 WEST PALM BEACH, FL, US, 33412 WEST PALM BEACH, FL, US, 33413 WEST PALM BEACH, FL, US, 33415 WEST PALM BEACH, FL, US, 33417 WEST PALM BEACH, FL, US, 33418 WEST PALM BEACH, FL, US, 33426 WEST PALM BEACH, FL, US, 33460

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.