Child Support Case Analyst & Solutions Specialist

State of Florida; West Palm Beach (FL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick leave

Paid personal leave

10 paid holidays annually

Retirement savings

Job summary

The State of Florida Department of Revenue, West Palm Beach, seeks a Child Support Case Processing Analyst (Revenue Specialist II) to provide customer support for child support cases, initiate and respond to requests, coordinate with partners, and research and resolve issues. This full-time position runs 8am–5pm, Monday–Friday; telework may be possible after training.

Salary range is $38,760.36 to $45,004.08 with CAD; benefits include health and life insurance, tuition waivers, leave, and

Qualifications

• This position requires customer service aptitude and ability to coordinate with internal and external partners.

Responsibilities

• Initiating and responding to requests from clients.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers with inquiries.
• Interacting with legal services providers, other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Job description

The State of Florida Department of Revenue, West Palm Beach, seeks a Child Support Case Processing Analyst (Revenue Specialist II) to provide customer support for child support cases, initiate and respond to requests, coordinate with partners, and research and resolve issues. This full-time position runs 8am–5pm, Monday–Friday; telework may be possible after training.

Salary range is $38,760.36 to $45,004.08 with CAD; benefits include health and life insurance, tuition waivers, leave, and