Child Support Case Processing Lead

Florida; Daytona Beach (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

The Florida Department of Revenue's Child Support Program seeks a Front Line Manager I-SES to supervise a team in the case processing area. You will lead a 6-member operations staff, coach and train the team, and work with the Service Center Manager to implement operational plans and optimize productivity.

This internal promotional opportunity requires experience in the Child Support Program, mentoring, and strong conflict resolution skills to address complex cases and staffing needs in a

Qualifications

• Currently employed with the Florida Department of Revenue in the Child Support Program.
• Two years of experience in the Child Support Program.
• Experience mentoring staff and providing on-the-job training.
• Experience in conflict resolution and collaborative problem solving.

Responsibilities

• Manage a team of 6 operational staff.
• Function as administrator, coach, and advisor and provide training to team members.
• Coordinate with the Service Center Manager to develop, implement and monitor operational plans.
• Determine resource needs and shift resources to maximize productivity.
• Analyze existing and new business requirements to identify gaps and provide solutions.

Skills

Mentoring

Conflict resolution

Staff development

Coaching

Job description

The Florida Department of Revenue's Child Support Program seeks a Front Line Manager I-SES to supervise a team in the case processing area. You will lead a 6-member operations staff, coach and train the team, and work with the Service Center Manager to implement operational plans and optimize productivity.

This internal promotional opportunity requires experience in the Child Support Program, mentoring, and strong conflict resolution skills to address complex cases and staffing needs in a