CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - 73004562

My Florida Families; Daytona Beach (FL); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Tuition waivers

Paid vacations

Insurance

Retirement programs

Job summary

The Florida Department of Revenue is seeking a front line manager for the Child Support Case Processing area in Daytona Beach. This SES role directs a team of six specialists and oversees coaching, training, and operational plans to optimize productivity.

The position requires internal experience within the Child Support Program, mentoring capability, and strong conflict-resolution skills to address complex situations and drive process improvements.

Qualifications

• Two years of experience in the Child Support Program.
• Experience in mentoring and staff development, including on-the-job training.
• Experience in conflict resolution and solving complex problems through interpersonal communication.

Responsibilities

• Managing a team of 6 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting resources to ensure productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

Skills

Team leadership

Training & mentoring

Resource planning

Conflict resolution

Job description

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CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - 73004562

Date: Oct 13, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885392

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - 73004562

Pay Plan: SES

Position Number:73004562

Salary: $49,793.88 - $60,231.84 / annually

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This is an Internal Promotional Opportunity for a Case Processing Manager I-SES position in the Case Creation Process that performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a call center environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 6 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS:

• Currently employed with the Department of Revenue in the Child Support Program.
• Two years of experience working in the Child Support Program.
• Experience in formal mentoring in an office environment, to include collaborative monitoring or staff development and training, including performing on-the-job training.
• Experience in conflict resolution, to include negotiating and solving complex problems cooperatively through interpersonal communication.

SPECIAL NOTES:

• This is an Internal Promotional Opportunity where applicants must currently be employed with the Florida Department of Revenue in the Child Support Program.
• All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Standard workday of 8am – 5pm, Monday through Friday.
• This position requires you to work outside your regular work schedule, should there be a business need to do so.

SALARY: $49,793.88 - $60,231.84 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER:

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL:

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER:

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

DAYTONA BEACH, FL, US, 32114 DAYTONA BEACH, FL, US, 32124 DAYTONA BEACH, FL, US, 32117 DAYTONA BEACH, FL, US, 32118 DAYTONA BEACH, FL, US, 32120

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.