CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - 73004562

Florida; Daytona Beach (FL); Sur place; USD 50 000 - 60 000; Plein temps

Résumé du poste

The Florida Department of Revenue's Child Support Program seeks a Front Line Manager I-SES to supervise a team in the case processing area. You will lead a 6-member operations staff, coach and train the team, and work with the Service Center Manager to implement operational plans and optimize productivity.

This internal promotional opportunity requires experience in the Child Support Program, mentoring, and strong conflict resolution skills to address complex cases and staffing needs in a

Qualifications

• Currently employed with the Florida Department of Revenue in the Child Support Program.
• Two years of experience in the Child Support Program.
• Experience mentoring staff and providing on-the-job training.
• Experience in conflict resolution and collaborative problem solving.

Responsabilités

• Manage a team of 6 operational staff.
• Function as administrator, coach, and advisor and provide training to team members.
• Coordinate with the Service Center Manager to develop, implement and monitor operational plans.
• Determine resource needs and shift resources to maximize productivity.
• Analyze existing and new business requirements to identify gaps and provide solutions.

Connaissances

Mentoring

Conflict resolution

Staff development

Coaching

Description du poste

Date: Oct 13, 2026

CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - 73004562

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No:885392

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - 73004562

Pay Plan: SES

Position Number:73004562

Salary: $49,793.88 - $60,231.84 / annually

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY

This is an Internal Promotional Opportunity for a Case Processing Manager I-SES position in the Case Creation Process that performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a call center environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 6 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS

• Currently employed with the Department of Revenue in the Child Support Program.
• Two years of experience working in the Child Support Program.
• Experience in formal mentoring in an office environment, to include collaborative monitoring or staff development and training, including performing on-the-job training.
• Experience in conflict resolution, to include negotiating and solving complex problems cooperatively through interpersonal communication.

SPECIAL NOTES

• This is an Internal Promotional Opportunity where applicants must currently be employed with the Florida Department of Revenue in the Child Support Program.
• All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Standard workday of 8am – 5pm, Monday through Friday.
• This position requires you to work outside your regular work schedule, should there be a business need to do so.

SALARY

$49,793.88 - $60,231.84 / annually

BENEFITS

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location

DAYTONA BEACH, FL, US, 32114 DAYTONA BEACH, FL, US, 32120 DAYTONA BEACH, FL, US, 32118 DAYTONA BEACH, FL, US, 32117 DAYTONA BEACH, FL, US, 32124

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.