Remote-Eligible Child Support Operations Analyst

State of Florida; Tallahassee (FL); On-site; USD 40,000 - 51,000; Full time

Job summary

The State of Florida's Department of Revenue seeks a skilled Child Support Case Processing Consultant to support a team, mentor colleagues, handle inquiries, and resolve complex case issues at the Tallahassee site. This role emphasizes collaboration with internal and external partners and data-driven decision making.

Ideal candidates will have experience in research, customer service, and child support processes, with a readiness to travel for court attendance as needed and a commitment to

Qualifications

• Two years of experience conducting research and analyzing information to make decisions.
• Experience coaching, mentoring or instructing others.
• Two years of experience communicating with customers to resolve inquiries.
• One year of Child Support Program experience.

Responsibilities

• Mentoring and training to team members.
• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Team mentoring

Customer support

Research and analysis

Interstate coordination

Job description

The State of Florida's Department of Revenue seeks a skilled Child Support Case Processing Consultant to support a team, mentor colleagues, handle inquiries, and resolve complex case issues at the Tallahassee site. This role emphasizes collaboration with internal and external partners and data-driven decision making.

Ideal candidates will have experience in research, customer service, and child support processes, with a readiness to travel for court attendance as needed and a commitment to