Child Support Call Center Agent

Conduent; United States; Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Benefits from day one

Paid time off

Paid training

Career growth opportunities

Supportive work environment

Job summary

Conduent is seeking a Child Support Call Center Agent to join our remote US team. You will handle inbound calls for the New Jersey Department of Human Services Office of Child Support, researching inquiries and providing accurate information.

You will work 7 weeks training 8:30 am–5:00 pm EST, then 10:30 am–7:00 pm EST, with full-time hours. Requirements include a high school diploma, 2 years of call center experience, and ability to work with two monitors.

Qualifications

• 2 years of high-volume call center or customer service experience.
• Typing speed 30 WPM with data-entry capability.
• Two screens/monitors required for work from home.
• Own equipment (PC); Mac not compatible.

Responsibilities

• Answer inbound customer inquiries and follow approved procedures.
• Explain child support payments history and account information.
• Reset PINs for callers who can't self-serve in IVR.
• Document calls and research inquiries.

Skills

Call center experience

Typing 30 WPM

Dual monitors

Own equipment

Education

High School diploma or GED

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Child Support Call Center Agent

Location: Remote, US

Pay Rate

$16.50 [None-Bilingual] $17.00 [Bilingual English & Spanish]

Employment Type

Full-Time

Shift Information

7 weeks training 8:30 am- 5 :00 pm EST Monday- Friday, After training 10:30 am-7 pm EST Monday-Friday

Job Summary

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.

Key Responsibilities

• Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, research/resolves inquiries, and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large amount of information.
• Associates should have the skills to answer and respond professionally to escalated calls, should they arise.
• Communicate appropriate options for resolution promptly
• Review the customer needs and inform customers of services and resources available to them.

Required Qualifications

• High School diploma or GED
• Background and drug screening required
• 2 years of high-volume call center or Customer Service experience.
• Computer system experience with data entry, database documentation knowledge.
• Typing WPM 30
• Two screens/monitors are required
• Having your own equipment (PC) Mac is not compatible.

While we will provide technical requirements and equipment later, it's essential for you to have your own equipment ready. This preparation ensures you’re fully equipped to participate effectively.

• To approve you working from home, you must send the interviewer two screenshots.
• Internet speed- Your internet speed must be at least 400 Mbps.
• Device Specifications of your laptop. Two screens/monitors are required
• Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended)
• Running Windows 10 OS 64 bit
• Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB.
• Ethernet cable, 50 feet or longer

What We Offer

• Competitive hourly pay
• Benefits from day one (medical, dental, vision) for eligible roles
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment

We are currently NOT hiring in the following geographies, including but not limited to

States: AK, CA, HI, MA, IL, MT, NY, & Puerto Rico

Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, WA – Seatle, Washington, DC

Pay Transparency

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 - $17.00.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.