Customer Service Representative (Hybrid)

Conduent; Albuquerque (NM); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Training

Benefits package

Hybrid schedule

Career growth

Job summary

Conduent is seeking a Customer Service Representative to handle inbound/outbound inquiries via phone, email, or chat from Albuquerque, NM. This hybrid role offers opportunities to assist clients while meeting service levels and quality standards.

The position includes paid training, benefits, and career growth potential. Work is Monday–Friday, 8:00 AM–4:30 PM, with a hybrid schedule (1 day remote, 4 days in office). Compensation is $19 per hour, plus bonus potential.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Must be able to submit to a pre-employment screening.
• Legal authorization to work permanently in the United States without visa sponsorship.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Resolve customer issues in a timely and professional manner.
• Process customer transactions and update account records.
• Document interactions and maintain accurate customer information.
• Escalate complex issues when necessary.
• Meet established quality, productivity, and service level standards.
• Provide guidance & supervision to less experienced team members as needed.
• Comply with all company policies, procedures, and standards.

Skills

Communication

Problem solving

Organizational skills

Customer service

Call center experience

Multitasking

Systems navigation

Process adherence

Education

High School Diploma

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Service Representative (Hybrid)

Location: Alburquerque, NM

$19.00/Hourly

Join the Conduent Customer Service Team

Conduent has immediate openings for Customer Service Representative Position located in Albuquerque, NM. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration.

Working for you

• Pay Rate is $19.00 per hour (Bi-weekly pay), which may be below your state’s minimum wage. Please take this into consideration when applying.
• Paid Training
• Medical, Dental, 401K/matching, vision benefits, and more!
• PerkSpot – Employee discount program.
• Career growth opportunities.
• Positive employee friendly culture
• Hybrid (WFH 1 day/of the week 4 days in the office)
• Full time (Mon. – Fri. 8:00 AM – 4:30 PM)

Requirements

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education; additional training or related experience is a plus.
• Must be able to submit to a pre-employment screening.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Customer service or call center experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask and navigate multiple systems simultaneously.
• Comfortable working within established processes and procedures.

Summary

As a Customer Service Representative, you provide customer support to clients by handling inbound and outbound inquiries via phone, email, or chat. Assist customers with product and service questions, resolve issues, process transactions, and ensure a positive customer experience while meeting service level expectations.

What you will be doing

• Respond to customer inquiries and provide accurate information.
• Resolve customer issues and concerns in a timely and professional manner.
• Process customer transactions and update account records.
• Document interactions and maintain accurate customer information.
• Escalate complex issues when necessary.
• Perform follow‑up activities to ensure complete resolution.
• Meet established quality, productivity, and service level standards.
• Provide guidance & support to less experienced team members as needed.
• Comply with all company policies, procedures, and standards.
• All other duties assigned.

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $19.00.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.