Child Support Call Center Agent

Conduent; Hamilton Township (NJ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Benefits from day one

Paid time off

Career growth opportunities

Inclusive work environment

Job summary

Conduent is hiring a Child Support Call Center Agent in Hamilton, NJ. The role handles inbound calls for the New Jersey Department of Human Services Office of Child Support, researching inquiries and providing accurate information.

Training lasts seven weeks, followed by regular hours, with bilingual pay options for English/Spanish speakers. The position requires at least a high school diploma, 2 years in a high-volume call center, data entry skills, and the ability to read complex documents.

Qualifications

• High School diploma or GED required.
• Background and drug screening required.
• 2 years of high-volume call center or Customer Service experience.
• Computer system experience with data entry and database documentation.

Responsibilities

• Respond to telephone inquiries using approved procedures and guidelines.
• Answer questions on issues such as child support payments history and account histories.
• Reset personal identification for callers unable to self-serve in IVR.
• Gather information, research inquiries, and document calls.
• Read and interpret documents on file.
• Retain a large amount of information for timely resolutions.
• Respond professionally to escalated calls when needed.
• Communicate options for resolution promptly to customers.
• Inform customers of services and resources available to them.

Skills

Typing 30 WPM

Dual monitors

High-volume call center experience

Education

High School diploma or GED

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Title

Child Support Call Center Agent

Location

Hamilton, NJ

Pay Rate

$17.50 [None-Bilingual] $18.00 [Bilingual English & Spanish]

Employment Type

Full-Time

Shift Information

7 weeks training 8:30 am- 5 :00 pm EST Monday- Friday, After training 8 am-4:30/8:30 pm-5 pm EST Monday-Friday

Job Summary

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.

Key Responsibilities

• Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, research/resolves inquiries, and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large amount of information.
• Associates should have the skills to answer and respond professionally to escalated calls, should they arise.
• Communicate appropriate options for resolution promptly
• Review the customer needs and inform customers of services and resources available to them.

Required Qualifications:

Requirements

• High School diploma or GED
• Background and drug screening required
• 2 years of high-volume call center or Customer Service experience.
• Computer system experience with data entry, database documentation knowledge.
• Typing WPM 30
• Experience working with dual monitors.

What We Offer:

• Competitive hourly pay
• Benefits from day one (medical, dental, vision) for eligible roles
• Paid time off and holidaysPaid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment

Pay Transparency:

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $17.50 - $18.00.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded.