Child Support Call Center Agent

Conduent; Utah; Remote; USD 23,000 - 24,000; Full time

Benefits offered by this job

Benefits from day one

Paid training

Paid time off and holidays

Career growth opportunities

Supportive work environment

Job summary

Conduent is seeking a Child Support Call Center Agent to handle inbound inquiries for the New Jersey Department of Human Services Office of Child Support. This is a full-time remote role with training and EST hours.

The agent will research inquiries, provide accurate information, and document interactions while guiding customers to relevant services. The position requires a high school diploma, 2 years of call center experience, and the ability to work from home with the necessary equipment and

Qualifications

• High School diploma or GED.
• 2 years of high-volume call center or customer service experience.
• Typing WPM 30.
• Two screens/monitors are required.
• Having your own PC (Mac not compatible).
• Internet speed at least 400 Mbps.
• Device specs: Intel i5 or higher / Ryzen 5 5000 or higher; 14" screen or larger.
• Running Windows 10 64-bit; min 8 GB RAM (16 GB recommended).

Responsibilities

• Handle inbound calls with approved procedures to ensure quality and integrity of the call.
• Answer questions on issues such as child support payments history and account histories.
• Reset caller PINs when self-service is not possible.
• Gather information, research inquiries, and document calls.
• Read and interpret documents on file and retain large volumes of information.
• Respond professionally to resolve caller needs and offer appropriate options.
• Inform customers of services and resources available.

Skills

Typing speed

High-volume call center experience

Customer service

Data entry

Two screens/monitors

Education

High School diploma or GED

Tools

PC (own equipment)

Windows 10 64-bit

Internet speed 400 Mbps

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Title

Child Support Call Center Agent

Location:

Remote, US

Pay Rate:

$16.50 [None-Bilingual] $17.00 [Bilingual English & Spanish]

Employment Type:

Full-Time

Shift Information:

7 weeks training 8:30 am- 5 :00 pm EST Monday- Friday, After training 10:30 am-7 pm EST Monday-Friday

Job Summary:

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.

Key Responsibilities:

• Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, research/resolves inquiries, and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large amount of information.
• Associates should have the skills to answer and respond professionally to elevate calls, should they arise.
• Communicate appropriate options for resolution promptly
• Review the customer needs and inform customers of services and resources available to them.

Required Qualifications:

Requirements

• High School diploma or GED
• Background and drug screening required
• 2 years of high-volume call center or Customer Service experience.
• Computer system experience with data entry, database documentation knowledge.
• Typing WPM 30
• Two screens/monitors are required
• Having your own equipment (PC) Mac is not compatible.

While we will provide technical requirements and equipment later, it's essential for you to have your own equipment ready. This preparation ensures you're fully equipped to participate effectively.

• To approve you working from home, you must send the interviewer two screenshots.
• Internet speed- Your internet speed must be at least 400 Mbps.
• Device Specifications of your laptop. Two screens/monitors are required
• Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14" screen or higher required (External 20" or higher recommended)
• Running Windows 10 OS 64 bit
• Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB.
• Ethernet cable, 50 feet or longer

What We Offer:

• Competitive hourly pay
• Benefits from day one (medical, dental, vision) for eligible roles
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment

We are currently NOT hiring in the following geographies, including but not limited to:

States: AK, CA, HI, MA, IL, MT, NY, & Puerto Rico

Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seatle, Washington, DC

Pay Transparency:

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 - $17.00.

#Remote44

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to [e-mail] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .