Child Care Eligibility & Education Specialist

Tennessee Department of Human Services; Tennessee; On-site; USD 35,000 - 44,000; Full time

Job summary

Tennessee Department of Human Services is seeking a Child Care Specialist to determine eligibility for childcare payment assistance and issue Child Care Certificates. You will educate families, support providers through the contract process, and stay current with CCDF policies.

The role reports to a Field Supervisor and contributes to timely, accurate child care assistance decisions while promoting program participation and customer satisfaction.

Qualifications

• Bachelor's degree required
• One year of full-time professional experience in case management or eligibility determination for state/federal benefit programs
• Graduate coursework substituted for experience may apply

Responsibilities

• Determine eligibility for childcare payment assistance and provide consumer education per CCDF guidelines
• Complete enrollments and issue Child Care Certificates
• Provide support to providers in the contract process and those already participating in the program
• Guide Authorized Providers through the contract process
• Record and manage case actions in the system including enrollments, transfers, terminations, redeterminations
• Validate information and establish co-pay fees
• Maintain accurate data and electronic file retention
• Participate in trainings and meetings to promote program participation and educate customers
• Address customer service complaints promptly

Education

Bachelor's degree

Graduate coursework substitution (for experience)

Job description

Tennessee Department of Human Services is seeking a Child Care Specialist to determine eligibility for childcare payment assistance and issue Child Care Certificates. You will educate families, support providers through the contract process, and stay current with CCDF policies.

The role reports to a Field Supervisor and contributes to timely, accurate child care assistance decisions while promoting program participation and customer satisfaction.