Chief Services & Delivery Leader (AI‑Driven SaaS)

jobr.pro; Mesa (AZ); On-site; USD 150,000 - 200,000; Full time

Job summary

Versaterm is seeking a Chief Services and Delivery Officer (CSDO) to enhance customer satisfaction and retention by leading transformative delivery strategies. The CSDO will create a scalable SaaS delivery model while integrating AI for improved customer interactions.

This executive role demands exceptional leadership, experience in cloud-native environments, and a strong track record in customer success. Responsibilities include overseeing support operations and building partnerships to drive growth and value realization.

Qualifications

• Proven experience leading large-scale services and delivery organizations.
• Success in transforming and scaling delivery functions across multiple units.
• Deep expertise in cloud-native SaaS delivery models.

Responsibilities

• Set vision and direction for customer delivery and success.
• Lead transformation of delivery functions across businesses.
• Oversee customer support operations ensuring high-quality experience.

Skills

Executive leadership

Cloud-native SaaS delivery

Stakeholder leadership

Data and analytics

Job description

Versaterm is seeking a Chief Services and Delivery Officer (CSDO) to enhance customer satisfaction and retention by leading transformative delivery strategies. The CSDO will create a scalable SaaS delivery model while integrating AI for improved customer interactions.

This executive role demands exceptional leadership, experience in cloud-native environments, and a strong track record in customer success. Responsibilities include overseeing support operations and building partnerships to drive growth and value realization.