Chief Operations Officer

North Star Community Credit Union; Minot (ND); On-site; USD 150,000 - 230,000; Full time

Job summary

North Star Community Credit Union is seeking a Chief Operating Officer to lead day-to-day operations and drive strategic initiatives in alignment with the credit union’s long-term goals and commitment to member service.

Reporting to the CEO, the COO will oversee the branch network, call center, back-office operations, consumer deposits and loan originations, marketing, and training and talent development; lead organizational growth, partner with the board on strategic planning and performance

Qualifications

• Bachelor’s degree and 10+ years of progressive credit union leadership experience.
• Advanced degrees and industry certifications are preferred.
• Proven track record in strategic planning and organizational growth.

Responsibilities

• Oversee branch network, call center, back-office operations, deposits and loan originations.
• Lead marketing, training and talent development; champion service excellence.
• Partner with CEO and board on strategic planning, governance and reporting.
• Drive innovation, process improvement and alignment with long-term goals.

Skills

Strategic leadership

Operational excellence

Branch network management

Board reporting

Customer service focus

Education

Bachelor's degree in Business Administration / Finance / Related field

Job description

North Star Community Credit UnionChief Operating Officer

Position Summary

As a result of an upcoming retirement, North Star Community Credit Union is seeking a talented and strategic leader to join its team as the Chief Operating Officer (COO). Reporting directly to and partnering closely with the CEO, the COO provides executive leadership and oversight for the branch network, call center, back-office operations, consumer deposits and loan originations, marketing, and training and talent development. This individual will play a key role in strategic planning, organizational growth initiatives, and board reporting, while helping ensure operational strategies align with the Credit Union’s long-term goals and commitment to exceptional member service. The COO will foster collaboration across the organization and support innovation and process improvement. A bachelor’s degree and 10+ years of progressive credit union leadership experience are required; advanced degrees and industry certifications are preferred.

Company Profile

North Star Community Credit Union was founded in December 1940 as Benson County Cooperative Credit Union in Maddock, North Dakota. What began with a membership of just 149 individuals has grown steadily over the past 85 years into a strong and trusted financial institution serving over 22,000 members, with over $470 million in assets and 13 branches located across a wide geographic area. This growth reflects a continued commitment to meeting the evolving financial needs of the communities it serves while maintaining a strong local presence. Throughout its history, North Star Community Credit Union has remained dedicated to the credit union philosophy of "Not for Profit, Not for Charity, But for Service." By offering a full range of financial products and services, the credit union empowers its members with equal voice and participation in the direction and operation of the organization. This member-focused approach ensures that decisions are made with the best interests of the community in mind, fostering long-term relationships built on trust, service, and financial well-being.

Community Profile

Maddock, North Dakota, is ideally located within driving distance of Minot, Grand Forks, Fargo, and Bismarck, offering convenient access to the amenities of larger cities while maintaining the charm of a close-knit rural community. As the headquarters location, Maddock provides a welcoming atmosphere, affordable cost of living, and an excellent quality of life for individuals and families alike. The surrounding area is rooted in agriculture and is home to a strong farming community, contributing to the region’s hardworking culture and sense of community pride. Residents also enjoy scenic outdoor spaces and a variety of recreational opportunities, including hunting, fishing, and snowmobiling during the winter months. For those raising a family or planning to start one, Maddock is home to a strong, supportive school system that plays an important role in the community. The area is known for its commitment to education, small class sizes, and opportunities for students to be actively involved both academically and through extracurricular activities. Candidates may also choose to live in nearby Minot, North Dakota, which offers additional shopping, dining, healthcare, and entertainment options. Together, the communities offer a balance of small-town living, regional amenities, and year-round outdoor recreation. Home to Minot State University and a regional airport, the city provides convenient amenities while still maintaining the approachable feel and outdoor lifestyle North Dakota is known for. Together, Maddock and Minot offer flexibility for candidates seeking either small-town living or a slightly larger regional community.

Compensation

A comprehensive compensation package will be offered to the selected candidate.