Chief Operating Officer: Growth, Ops & Member Service

North Star Community Credit Union; Maddock (ND); On-site; USD 150,000 - 230,000; Full time

Job summary

North Star Community Credit Union in Maddock, ND invites applications for the Chief Operating Officer who will lead the organization’s operations, drive strategic initiatives, and ensure exceptional member service. The COO reports to the CEO and guides branches, call center, back-office functions, deposits, and loan originations, while partnering on growth and governance.

The ideal candidate has a bachelor’s degree and 10+ years of progressive credit union leadership experience; advanced degrees

Qualifications

• Bachelor’s degree and 10+ years of progressive credit union leadership experience.

Responsibilities

• Oversee branch network, call center, and back-office operations.
• Direct consumer deposits and loan originations, marketing, and training/talent development.
• Partner with CEO on strategic planning, board reporting, and growth initiatives.

Skills

Leadership experience

Strategic planning

Operations management

Stakeholder communication

Education

Bachelor's degree

Job description

North Star Community Credit Union in Maddock, ND invites applications for the Chief Operating Officer who will lead the organization’s operations, drive strategic initiatives, and ensure exceptional member service. The COO reports to the CEO and guides branches, call center, back-office functions, deposits, and loan originations, while partnering on growth and governance.

The ideal candidate has a bachelor’s degree and 10+ years of progressive credit union leadership experience; advanced degrees