Chief Operations & Growth Architect

Lendistry; Dallas (TX); On-site; USD 160,000 - 175,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Generous Paid Time Off

Birthday Day Off

12 Paid Company Holidays

401(k) Match

FSA and HSA

Paid Life Insurance

Paid Disability Insurance

Pet Insurance

Employee Assistance Program (EAP)

Professional Development Courses

In Office Provided Snacks and Drinks

Gym Facilities (LA & Tustin/CEC Office

In Office Engagement Activities

Job summary

Lendistry is seeking a Vice President of Operations to lead the day-to-day operations of the LIFT team, ensure regulatory compliance, and drive scalable growth across policy administration, claims, and customer service.

You will partner with executive leadership to set operational priorities, implement tech-driven solutions like Equisoft and NetSuite, and develop leaders through coaching and performance management.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field or experience.
• Minimum of 10 years of progressive operations leadership experience.
• Minimum of 7 years leading multiple teams and senior leaders within a complex organization.
• Experience implementing Lean, Six Sigma, continuous improvement, or other operational excellence methodologies.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent executive presence and communication skills.
• Extensive experience leading large-scale operational functions with a focus on organizational growth and operational excellence.
• Demonstrated ability to develop and execute strategic initiatives that align operations with business objectives.

Responsibilities

• Lead organizational implementation of the carrier’s main operating system (Equisoft) including keeping on schedule and within budget.
• Implementation of the accounting system NetSuite into Equisoft
• Oversee the onboarding and daily operations of the carrier’s outsourcing firm (Sutherlands)
• Develop and execute enterprise operational strategies aligned with the organization's strategic goals.
• Collaborate with executive leadership to develop long-term business strategies, organizational priorities, and operational roadmaps.
• Develop leadership talent through coaching, mentoring, succession planning, and performance management.
• Leverage technology, automation, and data analytics to enhance operational efficiency and decision-making.
• Establish and monitor KPIs to measure operational effectiveness and business outcomes.
• Lead multiple operational departments to ensure efficient, scalable, and customer-focused service delivery.
• Drive continuous improvement initiatives by identifying opportunities to streamline workflows, eliminate inefficiencies, and improve operational performance.
• Partner with Finance to develop and manage departmental budgets, forecasts, and resource planning.
• Ensure operational compliance with applicable federal, state, regulatory, and internal governance requirements.
• Foster a culture of accountability, collaboration, innovation, and employee engagement across operational teams.
• Build and maintain strong relationships with internal stakeholders, external partners, and vendors to support organizational objectives.
• Identify operational risks and implement proactive mitigation strategies to support business continuity.

Skills

Operations leadership

Strategic planning

Budgeting & forecasting

Lean & Six Sigma

Data analysis

Executive communication

Education

Bachelor's degree in Business Administration, Operations Management, Finance, or related field

Job description

Lendistry is seeking a Vice President of Operations to lead the day-to-day operations of the LIFT team, ensure regulatory compliance, and drive scalable growth across policy administration, claims, and customer service.

You will partner with executive leadership to set operational priorities, implement tech-driven solutions like Equisoft and NetSuite, and develop leaders through coaching and performance management.