Operations & Growth Director

Confidential; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Confidential is seeking a senior operations and strategy leader to guide the roadmap for operations, technology, and data within a fintech platform. The role requires building scalable BI models, KPIs, and dashboards to enable data‑driven decisions while driving digital transformation and automation across the organization.

You will spearhead profitable growth initiatives, optimize funnels, enhance customer experience, and lead cross‑functional projects involving multiple departments to execute

Qualifications

• 8–12 years of experience in fintech, lending, or digital financial services.
• Background in operations, business operations, growth, strategy, transformation, or similar roles.
• Proven track record in leading digital transformation and process automation projects.
• Analytical mindset with strong data orientation and an entrepreneurial, results‑driven approach.

Responsibilities

• Design and implement advanced Business Intelligence models and establish KPIs and dashboards to support data-driven decision making.
• Drive digital transformation and automate processes by coordinating the technology roadmap and integrating tools and systems to enhance productivity.
• Identify profitable growth initiatives, optimize commercial funnels, and improve customer experience; launch new products and enhance business performance.
• Lead cross-functional projects and multidisciplinary teams, coordinating with credit, risk, commercial, finance, and technology to execute strategy.

Job description

This role is positioned within a project at its launch phase and offers a comprehensive, cross‑functional view of business and operations. The selected candidate will lead the strategy for operations, technology, and data, ensuring the scalability and efficiency of the platform as business volume grows. Key responsibilities include designing and implementing advanced Business Intelligence models, establishing KPIs and dashboards to support data‑driven decision‑making, and driving digital transformation and process automation by coordinating the technological roadmap and integrating tools and systems to enhance productivity.

The role also involves identifying and implementing profitable growth initiatives, optimizing commercial funnels, improving customer experience, launching new products, and enhancing overall business performance. The candidate will lead cross‑functional projects and multidisciplinary teams, acting as a liaison among various departments such as credit, risk, commercial, finance, and technology to ensure effective execution of the company's strategy.

The ideal applicant will have between 8 and 12 years of experience in fintech, lending, or digital financial services platforms, with a background in operations, business operations, growth, strategy, transformation, or similar roles. Demonstrated experience in alternative financing, direct lending, factoring, confirming, crowdlending, or private debt is required, along with a proven track record in leading digital transformation and process automation projects. An analytical mindset, strong data orientation, strategic vision combined with operational execution, and an entrepreneurial, results‑driven approach are essential. This position offers the opportunity to take on high‑impact responsibilities and contribute to shaping the business strategy.