Chief Operating Officer - AI-Driven Ops Leader

JK Executive Strategies, LLC; City of Rochester (NY); On-site; USD 165,000 - 185,000; Full time

Job summary

JK Executive Strategies, LLC in Rochester, NY, partners with a growth-oriented technology solutions provider to recruit a Chief Operating Officer to join its executive leadership team. The COO will redesign and execute internal operations across order management, purchasing, inventory, warehousing, logistics, and professional services.

Reporting to the CEO, this hands-on leader will implement scalable processes, establish KPIs, and drive AI and automation initiatives while building a

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, IT, Information Systems, Supply Chain Management, or a related field required.
• 7+ years of relevant experience in operations management, business process improvement, or a related field, including people leadership.
• Hands‑on NetSuite experience implementing, configuring, optimizing, administering, or managing operational processes within the ERP system.
• Demonstrated experience deploying AI tools, automation, or systems integrations that improve business operations, with proficiency in applying AI and automation to operational challenges.

Responsibilities

• Assess existing workflows, systems, and processes; identify bottlenecks, redundant work, and gaps in accountability; establish a prioritized roadmap for improvement.
• Design, document, implement, and own standardized business processes that improve efficiency, accuracy, and capacity as the company grows.
• Establish operational KPIs, reporting, ownership, and performance standards to measure results and guide continuous improvement.
• Lead NetSuite optimization, workflow development, and operational reporting in collaboration with the employees responsible for accounting and inventory.
• Identify and implement AI, automation, and systems integrations that reduce manual entry, duplicate work, and disconnected processes, with measurable operational benefits.
• Oversee the order lifecycle from sales handoff through purchasing, fulfillment, and invoicing, improving visibility and coordination across departments.
• Strengthen inventory management, demand forecasting, replenishment, warehouse operations, logistics, and order accuracy while implementing controls that protect working capital.
• Build scalable professional services processes for project intake, scoping, scheduling, resource allocation, and delivery; track project status, resource utilization, and profitability.
• Standardize technical services, testing, configuration, and engineering workflows in partnership with Engineering, Sales, and Operations.
• Lead and develop the operations team, including warehouse and sales administration employees; clarify roles, responsibilities, and expectations; and identify organizational gaps.
• Build trust across all levels of the organization, guide employees through process and systems changes, and support adoption of new tools and ways of working.
• Deliver an operational audit, initial KPIs, an improvement roadmap, and early improvements within the first 90 days; advance workflow redesign and automation over the following months to establish repeatable, scalable operations.

Skills

Operations management

Process improvement

People leadership

Strategic planning

Systems thinking

Education

Bachelor's degree

Tools

NetSuite

ERP systems

Job description

JK Executive Strategies, LLC in Rochester, NY, partners with a growth-oriented technology solutions provider to recruit a Chief Operating Officer to join its executive leadership team. The COO will redesign and execute internal operations across order management, purchasing, inventory, warehousing, logistics, and professional services.

Reporting to the CEO, this hands-on leader will implement scalable processes, establish KPIs, and drive AI and automation initiatives while building a