Senior Experience Architect: Design Leader + AI

salesforce.com, inc.; Illinois; On-site; USD 173,000 - 260,000; Full time

Job summary

Salesforce Experience Design seeks a Sr. Experience Architect to lead interactive-web and mobile experiences, driving strategy and high-quality execution. You will mentor designers, partner across teams, and manage client engagements, including research and workshops, with travel up to 50% as required.

The role emphasizes customer-centric design, collaboration with Fortune 500 clients, and leveraging AI tools to accelerate delivery and innovation within a Salesforce scale environment.

Qualifications

• At least 10-12 years of experience in experience design or related fields.
• Experience consulting in enterprise technology transformation programs.
• Strong proficiency with AI tools for innovation and design work.
• Expert visual design and prototyping capabilities.
• Strong research and synthesis skills from qualitative and quantitative data.
• Ability to lead multidisciplinary teams and client relationships.
• Experience designing applications balancing user needs and business requirements.
• Proficiency in Salesforce or enterprise software environments is a plus.

Responsibilities

• Lead design teams and drive activities across project lifecycles.
• Leverage design-thinking methods and contribute to new offerings.
• Create compelling stories to articulate business value.
• Lead customer discovery, workshops, and stakeholder interviews.
• Mentor and guide designers within the group.
• Manage research initiatives and synthesize insights for decisions.
• Develop project scope, timelines, and strategic roadmaps.
• Collaborate with internal teams to structure work and proposals.
• Travel up to 50% and partner with external clients when required.

Skills

Experience design

AI tools

Leadership

Client engagement

Mentorship

Communication

Research synthesis

Stakeholder interviews

Project leadership

Education

Degree or equivalent relevant experience

Tools

Figma

Adobe Creative Suite

Sketch

UX prototyping tools (InVision, Flinto, Marvel, Proto.io)

Job description

Salesforce Experience Design seeks a Sr. Experience Architect to lead interactive-web and mobile experiences, driving strategy and high-quality execution. You will mentor designers, partner across teams, and manage client engagements, including research and workshops, with travel up to 50% as required.

The role emphasizes customer-centric design, collaboration with Fortune 500 clients, and leveraging AI tools to accelerate delivery and innovation within a Salesforce scale environment.