Chief Digital Experience & AI Transformation

Presbyterian Healthcare Services; Albuquerque (NM); Hybrid; USD 220,000 - 320,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO

Retirement plan

Job summary

Presbyterian Healthcare Services seeks a visionary Head of Digital Experience & AI to lead modernizing patient and member experiences through consumer centered digital platforms. The executive oversees all patient and member facing digital capabilities, expanding access and engagement across the system and health plan.

The role requires extensive digital leadership in healthcare,跨 functional collaboration, and a strong track record of delivering measurable improvements through AI-enabled

Qualifications

• 18+ years in digital product leadership within healthcare or adjacent consumer-driven industries.
• Experience operating in integrated payer-provider environments preferred.
• Proven track record scaling digital platforms and consumer engagement tools.
• Experience deploying AI in consumer-facing contexts.
• Strong executive presence and cross-functional leadership capability.

Responsibilities

• Lead the strategy and execution of a unified digital platform, including member and patient portals, digital front door, digital scheduling, and virtual care platforms.
• Align digital investments with organizational KPIs related to access, growth, retention and experience.
• Oversee roadmap delivery, vendor partnerships, platform adoption, and performance across teams.
• Lead AI strategy for member-facing applications with governance and guardrails.

Skills

Digital leadership

Healthcare experience

Strategy execution

Cross-functional leadership

Tools

Epic integrations

CRM integration

API-first design

Job description

Presbyterian Healthcare Services seeks a visionary Head of Digital Experience & AI to lead modernizing patient and member experiences through consumer centered digital platforms. The executive oversees all patient and member facing digital capabilities, expanding access and engagement across the system and health plan.

The role requires extensive digital leadership in healthcare,跨 functional collaboration, and a strong track record of delivering measurable improvements through AI-enabled