Chief Digital Experience & AI Leader
0090 Presbyterian System Services
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Benefits offered by this job
Job summary
Presbyterian Healthcare Services seeks a visionary Head of Digital Experience & AI to advance patient and member experiences through consumer‑centered digital platforms. This executive leads enterprise digital capabilities, shaping strategy, product roadmaps, vendor partnerships, and platform adoption across the health system and health plan.
The role oversees AI governance, digital self‑service, virtual assistants, and omnichannel engagement, ensuring secure, scalable, and human‑centered
Qualifications
- Executive leadership in digital products and platforms.
- Experience leading healthcare or health plan digital programs.
- Strong strategic and cross‑functional collaboration skills.
- Experience deploying AI in consumer contexts.
- Ability to scale digital platforms in complex environments.
Responsibilities
- Lead strategy and execution of a unified digital platform.
- Oversee product‑oriented teams managing roadmaps and adoption.
- Align digital investments with KPIs for access, growth, retention, and experience.
- Oversee middleware/API‑first design and integrations.
- Drive AI governance and deployment for member‑facing apps.
Skills
Tools
Job description
Presbyterian Healthcare Services seeks a visionary Head of Digital Experience & AI to advance patient and member experiences through consumer‑centered digital platforms. This executive leads enterprise digital capabilities, shaping strategy, product roadmaps, vendor partnerships, and platform adoption across the health system and health plan.
The role oversees AI governance, digital self‑service, virtual assistants, and omnichannel engagement, ensuring secure, scalable, and human‑centered
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