Chief, Customer Value Enablement – Americas

Ericsson; Plano (TX); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Stock Purchase Plan

Job summary

Ericsson invites a senior leader to head Customer Value Enablement in the Americas. You will shape strategy, lead a high-performing team, and translate market insights into winning approaches that drive customer value and profitability.

The role demands strategic influence across multiple functions, exceptional negotiation skills, and a commitment to measurable outcomes. The position requires travel across the Americas and a proven track record of transforming complex organizations.

Qualifications

• Bachelor's degree in Business, Engineering, Technology, or related field.
• Advanced degree preferred.
• Proven leadership in large, matrixed organizations and ability to influence senior stakeholders.
• Willingness to travel extensively across the Americas.

Responsibilities

• Lead and develop the Customer Value Enablement team across the Americas.
• Foster customer-focused culture and drive execution excellence.
• Translate market insights into actionable opportunities and strategies.
• Position Ericsson as a trusted advisory throughout procurement cycles.
• Create differentiated solutions linking capabilities to measurable outcomes.
• Drive disciplined opportunity qualification and commercial decisions.
• Collaborate with Operations, Delivery, Market Areas, and Leadership to achieve results.
• Promote AI-enabled capabilities and data-driven insights across the function.
• Travel to six regional HQs and major customer offices at least twice yearly.

Skills

Leadership experience

Stakeholder influence

Telecommunications domain

Commercial & negotiation

Growth strategy

Strong communication

Analytical skills

Team building

Travel willingness

Education

Bachelor's degree

Advanced degree preferred

Job description

Ericsson invites a senior leader to head Customer Value Enablement in the Americas. You will shape strategy, lead a high-performing team, and translate market insights into winning approaches that drive customer value and profitability.

The role demands strategic influence across multiple functions, exceptional negotiation skills, and a commitment to measurable outcomes. The position requires travel across the Americas and a proven track record of transforming complex organizations.