Director, Customer Value Enablement, Americas

Ericsson GmbH; Plano (TX); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off & holidays

Parental leave & family support

Stock Purchase Plan

Job summary

Ericsson is seeking a Director, Customer Value Enablement, Americas to lead a high‑performing team and translate market insights into strategic actions. You will drive value creation, customer alignment, and growth across the Americas with strong leadership and negotiation skills.

The role requires deep telecom knowledge, executive stakeholder engagement, and the ability to travel across the Americas. A bachelor’s degree is required, advanced degree preferred, and there are comprehensive

Qualifications

• Proven leadership in complex, matrixed environments.
• Ability to influence senior stakeholders and shape strategy.
• Deep understanding of telecom, network operations and managed services.

Responsibilities

• Lead and develop a high‑performing Americas Customer Value Enablement team.
• Translate market trends into actionable opportunities and solutions.
• Position Ericsson as a trusted advisor and drive value-based selling.
• Drive disciplined opportunity qualification, strategy, and negotiations.
• Travel to regional HQs and major customer sites at least twice yearly.

Skills

Executive leadership

Strategic transformation

Stakeholder management

Telecommunications knowledge

Travel readiness

Education

Bachelor's degree in Business, Engineering, Technology or related field; advanced degree preferred

Job description

Join our Team

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

About This Opportunity

Networks Services is at a defining moment in the Americas. As customers accelerate network modernization, automation, AI adoption, sustainability, and operational transformation, Ericsson is elevating how it engages customers, shapes opportunities, and demonstrates business value.

The Director, Customer Value Enablement, Americas reports directly to the Head of Americas Networks Services and serves as a member of the Networks Services Leadership Team. This role owns the Customer Value Enablement function across the Americas and is responsible for building a world‑class organization that transforms how Ericsson creates customer value, develops winning strategies, and secures profitable growth. Success requires business acumen, customer focus, commercial excellence, strategic leadership, and execution discipline — with an expectation of meaningful, step‑change transformation.

What You Will Do

• Lead, coach, and develop team members, building a high‑performing Customer Value Enablement organization across the Americas
• Foster a culture centered on customer focus, accountability, innovation, collaboration, and execution excellence
• Develop deep customer insights that address customers' most important ambitions and highest‑priority challenges
• Translate market intelligence, competitive positioning, and industry trends into actionable opportunities
• Position Ericsson as a trusted strategic advisor capable of influencing customer direction before formal procurement begins
• Develop compelling, differentiated solutions that connect Ericsson's capabilities to measurable customer business outcomes
• Drive disciplined opportunity qualification, pursuit strategy, value articulation, and commercial decision‑making
• Partner with Operations, Delivery, Market Areas, Customer Units, and Networks Services Leadership to drive business outcomes
• Accelerate adoption of AI‑enabled capabilities and data‑driven insights throughout the function
• Travel to each of the six regional headquarters and major customer offices at least twice per year

The Skills You Bring

• Proven leadership experience driving business transformations across complex, matrixed organizations
• Demonstrated ability to influence senior customer stakeholders and shape strategic business decisions
• Deep understanding of telecommunications, network deployment, network operations, and managed services
• Exceptional commercial, financial, contractual, and negotiation skills
• Experience developing and executing growth strategies that deliver measurable business outcomes
• Outstanding communication, relationship management, and stakeholder leadership capabilities
• Strong analytical skills with a track record of converting market intelligence into winning strategies
• Experience building high‑performing teams and sustaining a culture of accountability and excellence
• Bachelor's degree in Business, Engineering, Technology, or a related field; advanced degree preferred
• Ability and willingness to travel extensively throughout the Americas

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Primary country and city

United States (US) || Plano (Country/ City)

Job details

Technical & Solution Sales Support

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan

Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro‑ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro‑rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company‑paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.

We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.