Chief Customer Success Leader, Digital & Transformation

DNV Group; Massachusetts; Hybrid; USD 190.000 - 218.000; Vollzeit

Benefits dieser Stelle

Generous paid time off

Medical, Dental & Vision plans

401(k) with company match

Hybrid work schedule

Zusammenfassung

DNV is seeking a Head of Customer Success for Energy Systems Digital & Transformation in a dynamic hybrid role across multiple US offices. You will guide adoption, measure value, and partner with executives to align product capabilities with strategic client outcomes.

You will manage a global team, build scalable CS processes, and drive sustained adoption while delivering measurable business value for energy customers and key stakeholders.

Qualifikationen

• Strong track record in customer success or digital transformation.
• Experience leading customer-facing or internal CS teams.

Aufgaben

• Define and execute the customer success strategy across regions and lines of business.
• Lead a team focused on adoption, health, value, and growth.
• Oversee onboarding, change enablement and sustained adoption across customers.

Kenntnisse

Stakeholder management

Executive communication

Strategic planning

Change management

Team leadership

Data-driven decision making

Digital product adoption

Ausbildung

Bachelor's degree in business, management, technology or related

Tools

Dashboards & analytics tools

Jobbeschreibung

DNV is seeking a Head of Customer Success for Energy Systems Digital & Transformation in a dynamic hybrid role across multiple US offices. You will guide adoption, measure value, and partner with executives to align product capabilities with strategic client outcomes.

You will manage a global team, build scalable CS processes, and drive sustained adoption while delivering measurable business value for energy customers and key stakeholders.