Global Head of Customer Success & Adoption

DNV GL, USA

New York (NY)

Hybrid

USD 150,000 - 230,000

Full time

8 days ago

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Job summary

DNV Energy Systems seeks a Head of Customer Success to lead the customer success function and translate digital and AI-enabled capabilities into measurable value for internal clients and the clients they serve. You will set the CS strategy and lead a team focused on adoption, customer experience, value realization and growth in adoption.

You will partner with regional teams and SMEs to embed capabilities into day-to-day work, ensuring clients understand the value of DNV's digital offerings and

Responsibilities

Define and execute the customer success strategy across business groups, service lines and regions, aligning priorities with business outcomes and the product portfolio.
Lead executive business reviews, communicate progress and risks, and secure business ownership of changes to realize value.
Define and communicate clear value propositions that help users and clients understand the benefits of digital and AI-enabled capabilities and adopt new ways of working.
Build and develop the customer success team, set responsibilities, coach performance, and create a culture of accountability and advocacy.
Own onboarding, change enablement and sustained adoption, with clear responsibilities shared with sponsors and delivery teams.

Skills

Leadership

Customer success

Strategy development

Stakeholder management

Team coaching

Cross-functional collaboration

Tools

CRM systems

Job description

You will partner with regional teams and SMEs to embed capabilities into day-to-day work, ensuring clients understand the value of DNV's digital offerings and

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